Lamps
Frequently asked questions
How long will it take to receive my order?
At Velnor, we are committed to providing an exceptional shopping experience for our customers in the United States and Canada, which includes clear and straightforward shipping policies. We offer free shipping on all orders within the United States and Canada.
Shipping Locations
This shipping policy applies to orders shipped within the United States and Canada.
Delivery Times
Below are the estimated delivery times for all packages:
Order Cut-Off Time:
5:00 PM EST (Eastern Standard Time). Orders placed after this time will be processed on the next business day, which may add an extra day to the estimated delivery time.
Order Processing Time:
1–3 business days (Monday to Friday). Once your order has been processed, it will be shipped via one of our trusted carriers.
Transit Time:
3–7 business days (Monday to Friday).
Estimated Delivery Time:
4–10 business days.
Shipping Carriers
We partner with the following reliable carriers for deliveries within the United States and Canada:
- USPS
- UPS
- FedEx
- YunExpress
- DHL
Shipping Costs
Free Shipping:
All orders within the United States and Canada qualify for free shipping, with no minimum order value required.
Delivery Issues
If you experience any delivery issues, such as delays or lost packages, please contact our customer support team immediately. We are here to help and ensure your order arrives safely and on time.
Order Tracking
Once your order has been shipped, you will receive an email notification with a tracking number.
You can monitor the progress of your package on our Order Tracking page.
More Information
Have questions?
Visit our Contact Page — we’re here to help.
Company Name: VIVAZZ LLC
Website name: Velnor
Phone: +1 575 221 9140
Email: info@usevelnor.com
Address: 8206 Louisiana Boulevard NE - Albuquerque - NM - 87113 - US
Opening Hours: Monday - Friday: 08:00 - 18:00 & Saturday and Sunday: 10:00 - 16:00
Our average response time is 24 hours.
Do you ship to Canada?
Yes, at Velnor we offer shipping throughout Canada! Wherever you are, we will ensure that your order arrives at your address as quickly and efficiently as possible.
A question?
You can contact us via our contact page! We will be happy to assist you.